1. Dear buyer, Please confirm your address carefully when you make the order. we will send the products to the address you have left us. thank you.
2.Worldwide Shipping.(Except some countries and APO/FPO),Items are shipped from china; reach most of the countries within 15-60 working days.
3. Please contact us if you do not receive the goods in 45 days, and please give us three days to control the package delivered and reason. if it is our problem, we will give you a good solution.
1. We accept the payment method that the platform offered
2. All Major credit cards are accepted through ESCROW secure payment processing
3. Please make sure you read the entire description and agree to the transaction before buying.
1.You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2. A full refund will be given if items are returned in their original condition.
3. Merchandise which is damaged or missing components is not refundable.
4. Buyers are responsible for return shipping with proper packaging
5. Once receiving items, we will refund immediately.
1.6 months Manufacturer’s limited Warrant for defective items(excluding items damaged and/or misused after receipt). Accessories com with a 3-month warranty.
2.Defective items MUST BE reported and returned within the warrant period(and in the original packaging, if possible). You must tell us what defect s and give us your order number.
WE DO NOT REPAIR OR REPLACE ITEMS AN EXPIRED WARRANTY.
1. We rely on our reputation and customer satisfaction to succeed. Therefore, your feedback is extremely important to us. please leave a good feed back to us if you are satisfied with our goods and services.
2. We care about our customers value, and we’ll always do our best to help.
3. Please give us the opportunity to resolve the problem before leaving any negative feedback or opening any dispute. we understand the concerns and frustration you may have, and we will do our best to solve the problems.
1. We are not responsible for any custom duty or import tax
2. All emails will be answered within 24 hours, if you do not receive our reply, please kindly re-sent your message and we will respond as soon as possible. we care about our customer, pls do not hesitate to contact us, thank you!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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